Below is a list of our most frequently asked questions. If you don’t see the answer to your question here, feel free to call us at (228) 365-9286 or use the contact button below!
Do you make your fudge and candies in-house?
Yes! We make our fudge using real cream & butter. We use a water insulated kettle that cooks the fudge at a low, consistent temperature which results in seriously smooth, creamy fudge.
We also make the majority of our candies in-store as well using couverture chocolate. This means we are using fine chocolate made from sugar, cocoa solids and cocoa butter. Imitation chocolate like melting wafers or almond bark are made with oils in place of the cocoa butter which can cause a waxy feel and diluted taste.
Do you bake your macarons in-house?
Yes! We bake macarons every day and typically have 12-14 flavors available at all times. We have several standard flavors that we make everyday and MANY rotating flavors.
How long will my fudge last and how do I store it?
Fudge can last quite a long time. The key to keeping it fresh is keeping it air tight. Store it in a plastic bag like a Ziploc at room temperature for best results.
Can you freeze fudge?
Yes! Simply wrap it in air tight plastic or place it in a Ziploc bag and remove as much air as possible. Fudge can safely be kept frozen for up to one year.
Do you offer any gluten free items?
Yes! Our fudge and macarons are naturally gluten free. However, a few flavors do contain gluten due to items added to the fillings, such as Cookies & Cream. Feel free to ask about specific flavors to find out if they are gluten free.
Do you have any sugar free items?
Yes! We offer a variety of sugar free, reduced sugar & no sugar added items. Some of the items we offer are Reduced Sugar fudge, Sugar Free Salt Water Taffy, Sugar Free Turtles, Sugar Free Peanut Butter Cups.
What sugar replacement do you use in your reduced sugar/sugar free items?
The sugar substitute in the fudge is Isomalt which is an FDA approved sugar alcohol. It is lower in calories than regular sugar and low glycemic index. Because Isomalt does not have the same cooking properties as sugar, our fudge does have some actual sugar in it which is why it is labeled as reduced sugar.
Maltitol is another sugar substitute used in most of our sugar free chocolates. It is also sugar alcohol which less calories and a lower glycemic index than regular sugar.
All of our reduced sugar/sugar free items contain labels listing all of their ingredients.
How far in advance do I need to place a custom order?
We typically request a minimum of 5 working days for custom orders. However, if you need an order quicker than that feel free to call us at (228) 365-9286 and ask if we can accommodate you. In most cases, we can!
How do I place a custom order?
Custom orders can be place in-store, by phone or by submitting our customer order inquiry form located on our website.
Is there a minimum for custom orders?
Most items require a minimum order of one dozen.
Can items be individually wrapped?
Yes! If your items need to be individually wrapped please just let us know when placing the order.
Can I pick the colors & flavors for custom items?
Yes! We can color match to just about anything. For macarons, we allow two colors/flavors per dozen.
Can you make items with my logo or picture on them?
Yes! We can put your logo or picture on sugar cookies, macarons, M&Ms, marshmallows. Really just about anything!
How do I pay for my custom order?
Orders can be paid for in-store at pickup or you can request an email with a payment link which will allow you to pay by credit card.
Do you require a deposit for custom orders?
Orders over $100 require a 50% deposit at the time of order with the remaining amount due at pick-up.
What is a macaron?
A macaron is a pastry shell made of sugar, almond flour and egg whites. It is filled with a variety of fillings such as buttercream, preserves, curds and ganache.
What does a macaron taste like?
A macaron has a crisp outer shell with a chewy texture on the inside, similar to a brownie. The majority of the flavor comes from the fillings. They are a light, tasty treat.
How do you pronounce macaron?
Depends who you ask! Some people pronounce it as (ma·kr·aan) while others pronounce it as (ma·kr·oon). Either way, we know what mean!
What is the difference between a macaron and a macaroon?
A macaron is a sandwich cookie made with a light shell and filled with buttercream, preserves, curds, ganache. A macaroon is a chewy coconut based cookie that is sometimes dipped in chocolate.
How long do macarons last and how do I store them?
Macarons are best eaten within 3 days, however, they can still be eaten up to a week after purchase. You may find the longer you wait to them that the shell becomes softer, but the flavor is still as intense.
Macarons should be stored in the refrigerator for up to 7 days. Or they can be frozen in an air-tight container for up to 3 months.
Do you ship your macarons?
Unfortunately, we do not ship our macarons. Because they are made fresh with no extra preservatives, we prefer to keep them in a temperature-controlled environment.
Are your macarons gluten free?
Our macarons are naturally gluten free. However, some inclusions we use in the fillings may not be like Oreos or Cookie Butter. Most of our macarons remain gluten free when filled. Feel free to ask if you are not sure about any flavors.
Why don't you ship all of the items available in your store?
A lot of our products are heat sensitive and do not travel well without added cooling packaging. And even then, most times the product is compromised by the time it reaches its destination.
How much does shipping cost?
Shipping is calculated at checkout and is based on actual weight of the products purchased. You are only charged the actual shipping cost.
Where do you ship to?
We ship within the United States only. Unfortunately, we do not ship to APO boxes due to the long transit times.
How soon will my order ship?
Your order will typically ship within 2 business days.
Will I be able to track my order?
Yes! Once your order is shipped you will receive an email with the tracking information.
Some of my items were damaged in transit. What do I do?
Take pictures of the damaged items and packing boxes and send them to us in an email at email@example.com. Please include your name, phone number & order number.
6835 Washington Ave.,STE C
Ocean Springs, MS 39564
Monday: 11:00 AM - 5:00 PM
Tuesday - Friday: 10:30 AM - 6:30 PM
Saturday: 11:00 AM - 5:00 PM
The Fudge Shack
6835 Washington Ave.,STE C
Ocean Springs, MS 39564